Privacy Collection Statement

MASU Financial Management Pty Ltd is committed to ensuring the confidentiality and security of your personal information. MASU’s Privacy Policy, which provides further information about how we handle your information, is available upon request or by accessing MASU’s website www.masu.com.au

How do we collect personal information?

We generally collect personal information directly from you. For example, personal information will be collected through MASU’s application processes, forms and other interactions with you in the course of providing you with MASU’s products and services,
including when you visit MASU’s website, call us or send us correspondence, completing a financial Fact Find etc.

We generally collect personal information directly from you. For example, personal information will be collected through MASU’s application processes, forms and other interactions with you in the course of providing you with MASU’s products and services,
including when you visit MASU’s website, call us or send us correspondence, completing a financial Fact Find etc.

We may also collect personal information about you from a third party, such as identity verification services, referrers or marketing agencies. If so, we will take reasonable steps to ensure that you are made aware of this Policy. We may also use third parties to analyse traffic at MASU’s website, which may involve the use of cookies. Information collected through such analysis is anonymous.

We will not collect sensitive information about you without your consent unless an exemption in the APPs applies. These
exceptions include if the collection is required or authorised by law or necessary to take appropriate action in relation to suspected unlawful activity or serious misconduct.

If you do not provide us with the personal information we request, we may not be able to provide you with MASU’s products or
services, or meet your needs appropriately.

We do not give you the option of dealing with us anonymously, or using a pseudonym. This is because it is illegal or impractical for us to deal with individuals who are not identified

Why do we collect personal information?

We collect and hold personal information about you so that we may:

  • provide you with MASU’s products and services;
  • let you know about other products or services we offer, send you information about special offers or invite you to events;
  • protect MASU’s business and other customers from fraudulent or unlawful activity;
  • consider any concerns or complaints you may have;
  • comply with relevant laws, regulations and other legal obligations;
  • help us improve the products and services offered to MASU’s customers; and

What if you don’t provide your personal information?

If you do not provide us with the personal information we request, we may not be able to provide you with MASU’s products or
services, or meet your needs appropriately.

Disclosure of your personal information

We may disclose personal information to:an entity related to us;

  • third parties with whom we deal including but not limited to an agent, professional advisor, service provider lawyers,
  • accountants, mortgage brokers, property managers, IT Contractors, marketing Company etc.
  • organisations involved in a transfer or sale of MASU’s assets or business;
  • financial institutions involved in managing MASU’s payments, such as banks;
  • regulatory bodies, government agencies, law enforcement bodies and courts;
  • anyone whom you authorise us to disclose it.

If we disclose your personal information to service providers that perform business activities for us, they may only use your personal information for the specific purpose for which we supply it. We will ensure that all contractual arrangements with third parties
adequately address privacy issues and will make third parties aware of this Policy.

Sending information overseas

We may disclose your personal information to overseas third parties.
We will not disclose your personal information to overseas recipients without your consent unless:

  • we have taken reasonable steps to ensure that the recipient does not breach the Privacy Act, or the APPs; or
  • the recipient is subject to a similar information privacy regime.

Your rights

MASU’s Privacy Policy contains information about how:

  • you may access the personal information we hold about you;
  • you may seek the correction of your personal information; and
  • you may complain about a breach of the Privacy Act, including the APPs; and
  • we will deal with a privacy complaint.