You have the right to ask us about our charges, the type of advice we will give you, and what you can do if you have a complaint about our services. Key information is set out in answer to the questions below. If you need more information or clarification, please ask us.
Who will be responsible for the advice?
MASU Financial Management Pty Ltd (MFM) is responsible for any advice provided. MFM holds an Australian Financial Services License 231140 and is a principal member (30792) of the Financial Planning Association (FPA).
MFM is a niche, boutique Financial Services Provider. The company is owned entirely by its Financial Planning principals, who all actively work in the business on a day to day basis.
No part of the ownership of MFM is held by any individual and/or institution which is not involved in the day to day running and management of its business.
MFM has concluded Agency Agreements and referral arrangements with most of the major Service and Product Providers who provide financial services and products in Australia.
Except for these arrangements which have been concluded for the purpose of enabling MFM to conduct its business, e.g. Agency Agreements and referral arrangements with various service, product and other providers, MFM has no special arrangements with any product, service or other provider which compels MFM to give any particular advice or recommend any particular product.
As a niche, boutique Financial Services Provider which has no links to any person and/or institution other than as described above, MFM is able to provide advice and recommend products based solely on MFM’s views of the strengths and merits of the particular strategies and products recommended.
Any reference in this FSG to “we”, “us” and “our” is a reference to MFM.
How does MFM earn income?
MFM is a fee for service company. We charge for the creation and implementation of financial plans. As our service is tailored to individual needs our fee’s for creating financial plans vary from client to client.
MFM also receives commissions from product providers. We are paid upfront and/or trail commissions from the fund managers and other product issuers whose products we recommend. “Products” include finance, prospectus investments, property, equities and insurance products.
Details of the upfront and/or trail commissions we will earn from product providers will be set out in the written Statements of Advice that we will give you.
Insurance companies and other financial institutions may provide “soft-dollar” incentives in the form of sponsorships for seminar forums, conference facilities and travel incentives.
These “soft-dollar” incentives are recorded in a register that we keep. You may ask to inspect this register.
If you have complaints.
Who can you complain to if you have a complaint about the Advisory Service?
If you have any complaint about the service you should take the following steps:
1. Contact us and tell us about your complaint.
2. If your complaint is not satisfactorily resolved within 3 days, please contact the Compliance Manager, MASU Financial Management Pty Ltd on (02) 8297 6666 or put your complaint in writing and send it to PO Box Q1611, QVB Post Officer NSW 1230. We will try to resolve your complaint quickly and fairly.
3. If you still do not get a satisfactory outcome, you have the right to complain to the Financial Ombudsman Service, GPO Box 3, Melbourne VIC 3001. Telephone: 1300 78 08 08 or Email: firstname.lastname@example.org
We are a member of this Service.
The Australian Securities and Investments Commission (ASIC) also has a free call Info-line on 1300 300 630 which you may use to make a complaint and obtain information about your rights.